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All items to be returned require an RMA (Return Merchandise Authorization) number.
Returning an Item:
If you received an item and found out to be defective (DOA), damaged or “not as described”, then you have to return it back to us within 14 days of receipt for replacement only.
When an item becomes defective within the warranty period, then, you can return it back to us provided the defect is within the limited warranty clause. Please note that warranty is void if the item has been misused or abused. Please read the warranty clause included in the box. We can either replace it or send it for repair.
Some of the items we sell require installation by a certified or a professional installer. Make it sure that the item was properly installed.
All returns are subject to a 15% Restocking depending on the reason of the return.
Warranty:
Limited warranty is provided by Hot Electronics, unless otherwise indicated in the item description. Some brand new products carry a warranty for a period of one year.
Item Condition:
We sell “Brand New” as well as “Factory Refurbished” items. The condition of the unit we sell is clearly stated in the description page. If we state the item as “Brand New”, it means that the item has never been used, repaired nor returned. If we state as “factory sealed”, it means that we received the unit directly from the supplier unopened and we might, in some cases, open the item for inspection before shipping it to you.
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We ship to “confirmed shipping” address. We can, however, ship to “unconfirmed address” on a case to case basis, provided this shipping address is indicated in your PayPal account.
We normally ship UPS Ground or USPS Priority Mail. UPS does not deliver addresses to military box. FPO,APO or P.O. box addresses. If you cannot provide a street address, we will ship your item to you box address with extra charge.
Signature Requirement:
A signature is required on delivery for orders
Back-orders:
We always strive to ship orders the same day or within the next 2 business day once it is paid in full. There are times when we delay shipment due to unforeseen event, hence we might be out of stock at the time of your purchase. If this happens, we will send an “out of stock notification” email with options for you to consider.
Note for International Buyers:
If you are buying goods in USA, you may be subjected to import duties and taxes which are levied by your government customs. You have to pay these taxes. Customs policies vary widely from country to country, so you should contact your local customs office for these regulations before buying. |
Payment Options:
We accept PayPal payments only. You can pay using your credit card via PayPal. PayPal accepts all major credit cards, Visa, MasterCard, American Express, and Discover. PayPal also accepts personal checks subject to clearing.
Please do not buy if you do not intend to pay. Payment is required after ordering. We appreciate your business and prompt payment. Please notify us by email if you cannot pay within 3 days. If your order remains unpaid after 3 days, we have the option to sell your item.
Feedback:
Please post a positive feedback. Do not leave a negative feedback without contacting us first. If you have issues with your item, please email us beforehand so that we can mutually resolve the situation. A positive feedback will be posted in return automatically.
Customer Support:
Your satisfaction is our goal. Please feel free to email us if you have any questions. To ensure that all emails are received and properly addressed, please use the eBay’s “contact member” menu option. There are some instances where we cannot check emails during weekends or holidays, but we make it sure to answer all emails within 48 hours. We kindly ask our customers to please read all store policies and specific product information before emailing questions. |